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    Senior Sales Operations Specialist - Stockholm, Sverige - Calabrio

    Calabrio
    Calabrio Stockholm, Sverige

    för 5 dagar sedan

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    Beskrivning

    Reporting to the Director of Sales Operations, the Senior Sales Operations Specialist is responsible for supporting all stages of the sales cycle as a key member of the Calabrio Sales Operations team. This position will lead a team to deliver sales support for prospects, current customers and channel partners on new, upsell, cross-sell, upgrades and maintenance renewal opportunities. This position will be essential to ensure the international Sales Operations team are executing on all supported sales support activities on new, upsell, cross-sell, upgrades and maintenance renewal opportunities that include assisting with quotes & contracts, sales processing & bookings, and overall sales support. They will be responsible for auditing data in our CRM/SFDC. This position will manage the Deal Desk process for the international Sales team, working with the Deal Desk team in NA to align procedures and follow-ups. They will work closely with the SVP of International Sales and maintain effective communications with the managers across the international region to ensure global alignment on all Sales processes. Align with the Director of Sales Operation on complex, new and management requested capabilities while creating a global Sales Operations team. Set and uphold policies with the sales team, manage escalations and ensure sales policies are upheld. This position will act as liaison to Finance/Accounting to ensure proper quote-to-cash processes are followed.

    What you'll be doing:

  • Analyze and identify areas to improve sales operations processes
  • Be accountable for accuracy and company policies for sales orders as well as alert management to discrepancies
  • Lead the International Deal Desk process that aligns with our global requirements
  • Deliver sales Support other sales efforts as assigned
  • Lead process improvement discussions to uncover operational inefficiencies
  • Lead the analysis and build new process recommendations
  • Build operational improvements in to the existing operation
  • Respond and deliver various sales information requested by executive leadership
  • Mentor the international Sales Operations team by conducting check-ins and delivering necessary coaching and mentoring
  • Ensure the international Sales Operations team is processing software, professional services and support opportunities per policy
  • Other core expectations as defined and requested by your direct supervisor/manager and sales leadership

    • We're looking for:

  • Ability to respond and react to internal and external customers
  • Effectively execute and drive desired results
  • Clearly communicate & set expectations
  • Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality
  • Demonstrates highest level of detail orientation and organizational skills
  • Demonstrates a sense of urgency to attain and exceed desired results
  • Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
  • Displays excellent troubleshooting and creative problem solving skills, know when to act quickly
  • Ability to articulate needs for process improvements

    • Requirements

  • Bachelor's degree in a business-related function required
  • Minimum of 7 years of business experience required
  • 4+ years of sales operations or sales support experience required
  • 2-3 years of supervising or managing a sales operations or sales support team required
  • Technology or software experience preferred
  • Channel partner or B2B customer experience

    • Benefits

    Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

    What we value most...workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you'll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.

    ​

    ​About Calabrio:

    Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).

    Awards & Accolades:

    Calabrio has 300 Global Partners, more than million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 UK Great Place to Work, named one of BC's Top Employers for 2023 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

    Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

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