- Keep accurate records of membership data, event attendance, and community interactions using CRM systems (we use OfficeRnD, Airtable and ActiveCampaign)
- Oversee the member journey, including onboarding and offboarding processes
- Work closely with finance to ensure timely processing of membership fees and invoices
- Collect feedback from members through bi-annual surveys to find areas for improvement
- Monitor and analyze trends in the Nordic ecosystem and within our community in Norrsken Stockholm House. This includes tracking membership growth and engagement
- Collaborate with the global Norrsken team to share insights between the Nordics and the global impact ecosystem
- Initiate and maintain communication with our community via various channels like weekly newsletter, Slack and our member portal. This includes addressing member requests.
- Constantly seek ways to enhance our operations and community, and suggest improvements
- Organize and coordinate community events, workshops, and networking opportunities to facilitate interaction and collaboration among members
- A genuine passion for making the world a better place, and share our belief that entrepreneurship and innovative tech can be forces to drive positive change
- Completed a relevant degree and gained up to two years of work experience
- Good understanding of business economics
- An analytical mindset and general understanding of data analysis where you ground decisions and recommendations in data.
- Strong communication skills, with the ability to build relationships and engage with diverse stakeholders
- Good organizational skills where you multitask and prioritize tasks effectively
- Interest in tech and digital tools - you would be comfortable working in different IT environments such as CRM systems and financial software
- Previous experience in community management, membership engagement, or customer relations is a plus
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Members Associate - Stockholm, Sverige - Norrsken Foundation
Beskrivning
Are you passionate about impact entrepreneurship and want to add tangible value for those that make saving the world their business? We are looking for a brilliant Members Associate to help us nurture a thriving community of impact startups in Norrsken House Stockholm.
In this role, you will support the Ecosystem Manager in running the community of 350+ impact entrepreneurs, guide startups through their onboarding, and help develop processes, initiatives and events that strengthen the connections and growth opportunities for our members.
This is a fantastic opportunity for someone looking to kick start their career in a fast-paced environment by joining our small tight knit Nordics team and contributing to growing our impact ecosystem in the Nordics.
Key responsibilities, include but are not limited to:
To thrive and succeed in this role, we believe you have:
About Norrsken
Joining Norrsken is like working at a startup. It's a fast-paced and exciting place to work. Tasks and challenges may be demanding, and responsibilities may change over time, but we guarantee that in return we will fast-forward your personal and professional development. And, you'll get to be part of a team of ambitious people with shared goals and ambitions. Ten years from now, you'll be proud of the projects and ideas you developed and acted on together. Being part of Norrsken isn't merely joining an organization - you'll feel like you are part of something bigger than yourself with a commitment to drive positive change.
Salary and benefits
This role is based out of Norrsken Stockholm House and you'll report to the Ecosystem Manager. Salary is gross SEK per month, 35 days of vacation, wellness allowance, solid pension program and insurance with additional private health insurance and parental pay.
You will need to possess a valid work permit for work in the EU and Sweden. If you're not a EU citizen, please present the work permit you currently hold and its conditions of validity. We encourage you to apply as soon as possible as recruitment is ongoing.
Norrsken aims to attract, recruit, and retain a diverse, inclusive, and creative workforce to give us the best opportunity to meet the diverse needs of our community. We actively encourage applications from all groups and communities. If you're not sure that you meet all of the requirements for the role, we still encourage you to apply.
