- Take over the customer once the order has been placed and guide them through the delivery process throughout to vehicle handover.
- Validate and adjust the purchase solution designed by the ZEEKR Specialist to ensure a successful delivery process.
- You enthusiastically demonstrate our cars, provide up to date product information and manage test drives.
- Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process.
- Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
- Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
- Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
- Passion for ZEEKR's mission and products, and a desire to provide an exceptional customer experience.
- Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
- Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
- Ability to explain complex topics to customers in simple terms.
- Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time.
- Fluent in Swedish is a requirement
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Delivery Advisor - Stockholm, Sverige - ZEEKR EU
Beskrivning
The Company
We are ZEEKR, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world's largest privately held automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.
Our cars have finally arrived in Europe, and with several markets on our expansion roadmap, there has never been a better time to join the team.
The role
As a Delivery Advisor at ZEEKR, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their ZEEKR vehicle. You will be a Delivery Advisor who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.
This is what you will do most of the time:
To be successful in the role you should demonstrate the following:
To thrive at ZEEKR we believe that you have the courage to lead with trust and care and you don't mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it's important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.
Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.
Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.
