Jobb
>
Göteborg

    Acting Director Customer Success - Göteborg, Sverige - Kognic

    Kognic
    Kognic Göteborg, Sverige

    för 1 vecka sedan

    Default job background
    Heltid
    Beskrivning
    Kognic is on a mission to make everything that moves autonomous. We help AI product teams better understand their data by providing the best dataset management platform for sensor-fusion datasets. We are an ambitious team, building a global company together. We are looking for an inspiring leader who can lead our Customer Success team for 12 months, you want to join us?

    The Role

    As Acting Director of Customer Success (CS) your primary job is to coach and develop the team. This includes resource planning for project deliveries, recruitment, performance review, analysis of competence gaps, and other actions to create a high-performing team and maintain a healthy working condition. Part of this is also to set the objectives for the functional teams within the ownership areas and support the delivery against these objectives. Together with the team you will be the customer expert to ensure that we reach KPIs and drive customer-focused topics in the management team to pivot the organization to be more customer-centric.

    You will form the service strategy with other service directors and VP of Professional Services (ProServ), as a part of the ProServ management team. The service organization delivers against the ProServ profitability targets and you as the acting Director of CS will be responsible for your team's part and contribution to the profitability targets. As an acting Director of CS, you oversee the department's resources, targets, operations, and outcomes. Specifically, you will together with the team ensure that Technical Support continues to be adopted among customers and ensure upsell capabilities among customers by collaboration with Sales. Part of this is to manage the growth strategy to ensure support based on customer requirements when we win new markets.

    Our CS department consists of 3 functions: Solution Engineering, Education, and Technical Support and you will be very close to the team operation. It is designed to enable and improve our customer experience when using Kognic Software & Services. The entire team consists of 7 individuals and the team is on the growth path along our business expansion. As we are in the starting phase of deploying the Education function, it will require more focus from you to lead this function through iterations to ensure our customers grow with our products, services, and expertise.

    We are looking for you
    We value the right mindset and passion above all. To thrive in this role you possess exceptional communication skills and the ability to foster positive relations with internal stakeholders, industry, prospects, and customers. Your accountability and personal organization are essential. You have experience managing a diverse group, cultivating an open, supportive, and learning team culture, and guiding the direction. You also have experience analyzing and optimizing existing processes and creating new ones if needed.

    We believe that you have most of these skills:

    • Higher educational degree (B.Sc or M.Sc) within Business Administration, Accounting/Economy, Enterprise Resource Planning, Technology or equivalent
    • At least 5+ years experience in Customer Service or Customer Success positions, and previous experience in project management are meritorious
    • Solid understanding of SaaS-products and enterprise solution selling with large customer accounts
    • Proven leadership qualities of maintaining a strong team with the ability to establish milestones and keep team members on task
    • Experience working with brand image, and promoting value through customer experience
    • Exceptional ability to communicate and foster positive business relationships
    • Technical skills required, as they relate to the use of the product and service
    • Experience in a leadership role & proven leadership qualities of maintaining a self-empowered team

    Location?

    The team is located in Gothenburg, where you as the Director should be able to be as often as needed.

    Why Kognic?

    We are in it to win, and have a lot of fun while doing it To be part of Kognic is to be part of a purpose-driven company with strong values where we, together, create what Kognic will be tomorrow. Besides working with around 120 talented and humble people, from many different nationalities, in a fun and creative environment, we also have many other great benefits

    • Working in the exciting field of AI and playing an important part in the world's next great technological leap
    • A hybrid work model and an employer that prioritizes life-work balance
    • Lots of team and office events, parental pay, salary exchange, great health benefits, order your own computer, place your own pension—to name a few

    From our early days as a pure start-up to our current life as a scale-up, we work in a dynamic environment, which means that every day might be different from the next, but that is exactly how we want it. Kognicians all have a strong desire to explore uncharted territory and a willingness to continue learning.

    Join us

    We recommend that you submit your application as soon as possible. We select and perform interviews continuously. You are more than welcome to have a look at our career website to read more about our recruiting process. If you have any questions regarding the position, please contact our Hiring Manager Polly Jing Li at .

    About Kognic

    Kognic was conceived in the curious minds of Daniel Langkilde and Oscar Petersson, two engineering students, who dared to dream big and help machines make sense of our messy, chaotic, and unstructured world. Kognic's pioneering dataset management solution helps companies accelerate the development of high-performing and trusted AI products, focusing on bringing the most advanced driver-assistance systems (ADAS) and autonomous driving (AD) to market.

  • Cloudgruppen Sverige AB

    Customer Success Manager

    för 2 veckor sedan

    Cloudgruppen Sverige AB Göteborg, Sverige Heltid

    Göteborg titta hit Vi söker just nu nästa stjärna till vårt Customer Success-gäng. · Cloudgruppen är idag en av Sveriges ledande återförsäljare inom IT & kommunikationslösningar till företag. Tillsammans med marknadsledande leverantörer så kan vi erbjuda och förvalta en av de bä ...

  • Macforum AB

    Support- & Customer Success

    för 1 vecka sedan

    Macforum AB Göteborg, Sverige Heltid

    Support- & Customer Success · Titel: Support- & Customer Success | Ort: Göteborg | Omfattning: Heltid (38h/vecka) | Start: Augusti · Fortsätta läsa om du: · Har erfarenhet av att ge teknisk support och genuint trivs med att göra detta · Vill arbeta på ett relationsbyggande sätt m ...

  • Meet a Group international AB

    Customer Success Manager

    för 2 veckor sedan

    Meet a Group international AB Göteborg, Sverige Heltid

    Jobbify är en jobbplattform för vassa kandidater. För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen: Göteborg titta hit Vi söker just nu nästa stjärna till vårt Customer Success-gäng. ...

  • Novacura

    Customer Success Manager

    för 1 vecka sedan

    Novacura Göteborg, Sverige

    About the Job · As a Customer Success Manager at Novacura, you'll be ensuring that our partners and customers get the most value with our products. Your role involves coordinating onboarding, educating customers and bridging customer needs with product management. You'll foster ...

  • Resourced

    Customer Success Manager

    för 1 vecka sedan

    Resourced Göteborg, Sverige

    Resourced is a fast-growing FashionTech startup supporting modern fashion brands find and manage production. We help brands such as Axel Arigato, Stronger, Veja, Icebug, Chimi, Eytys, Norse Projects, Sneakers and Stuff (to name a few). We ́re digitally transforming one of the la ...

  • Visit Group

    Customer Success Manager

    för 1 vecka sedan

    Visit Group Göteborg, Sverige

    At Visit Group we build the best e-commerce platform, focusing on sales, distribution and digital marketing, for independent hotels, resorts, camping sites, B&Bs, hostels and hotel chains. We call it BookVisit. · BookVisit is the fastest growing accommodation SaaS distribution p ...

  • Meet a Group international AB

    Acting Director Customer Success

    för 2 veckor sedan

    Meet a Group international AB Göteborg, Sverige Heltid

    Jobbify är en jobbplattform för vassa kandidater. För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen: Kognic is on a mission to make everything that moves autonomous. We help AI produ ...

  • Kognic AB

    Acting Director Customer Success

    för 1 vecka sedan

    Kognic AB Göteborg, Sverige

    Customer Success Services · Gothenburg, Sweden · Hybrid Remote · Acting Director Customer Success · Kognic is on a mission to make everything that moves autonomous. We help AI product teams better understand their data by providing the best dataset management platform for sen ...

  • Cloudgruppen

    Leveranskoordinator

    för 2 veckor sedan

    Cloudgruppen Göteborg, Sverige

    Göteborg titta hit Vi söker just nu nästa stjärna till vårt Customer Success-gäng. · Cloudgruppen är idag en av Sveriges ledande återförsäljare inom IT & kommunikationslösningar till företag. Tillsammans med marknadsledande leverantörer så kan vi erbjuda och förvalta en av de bä ...

  • Zeppelin

    Rental Säljare Göteborg

    för 19 timmar sedan

    Zeppelin Ringön, Sverige Heltid

    Om Zeppelin Rental · Zeppelin Rental levererar högkvalitativa produkter från ledande tillverkare och varumärken och är ett tryggt val när det kommer till uthyrning. Vi är en kund- och säljdriven organisation, vilket innebär att det är kunderna, och därigenom du som säljare som ä ...

  • Visma Spcs

    LIA1 för redovisningsekonom

    för 1 vecka sedan

    Visma Spcs Göteborg, Sverige

    Vi söker en praktikant till höstterminen till vår supportenhet Customer Success. På kontoret i Göteborg får du arbeta med grymma kollegor där alla vill hjälpa våra kunder att bli framgångsrika med deras företag, vi drivs av att våra kunder lyckas · Om rollen · På vår supportenhe ...

  • Columbus Sweden AB

    Functional Solution Architect inom D365 och Fashion/Retail

    för 2 veckor sedan

    Columbus Sweden AB Göteborg, Sverige Heltid

    Slår ditt hjärta ett extra slag när du hör D365 och Retail eller Fashionnämnas i samma mening? Motiveras du av verksamhetsutveckling, affärssystem och digitalisering ? Vill du jobba med andra likasinnade och engagerade kollegor? Då tror vi att du har hittat rätt · Vad innebär ro ...

  • Columbus

    Functional Solution Architect inom D365 och Fashion/Retail

    för 1 vecka sedan

    Columbus Göteborg, Sverige

    Slår ditt hjärta ett extra slag när du hör D365 och Retail eller Fashion nämnas i samma mening? Motiveras du av verksamhetsutveckling, affärssystem och digitalisering ? Vill du jobba med andra likasinnade och engagerade kollegor? Då tror vi att du har hittat rätt · Vad innebär r ...

  • Jobnet AB

    Inbound Marketing Manager med resultat och kundvärde i fokus

    för 2 veckor sedan

    Jobnet AB Göteborg, Sverige Heltid

    Vill du vara med och driva tillväxtresan i ett proptechbolag som revolutionerar hur fastighetsbolag tar hand om sina byggnader? Vi på Planima söker nu en Inbound Marketing Manager som vill vara med och lyfta vårt redan starka marknadsarbete till nya höjder · Ditt jobb på Planima ...

  • Columbus

    Redo att gå från BI-utvecklare till BI-konsult?

    för 1 vecka sedan

    Columbus Göteborg, Sverige

    V ill du fortsätta använda din kunskap inom BI, men ändå prova och utvecklas inom något nytt? Då kanske rollen som Senior BI-konsult hos oss kan vara något för dig. · Vad kan du förvänta dig i rollen som konsult? · Som konsult hos oss präglas ditt arbete av delaktighet - från ...

  • Nexer Recruit

    teamleader sales till bygglet

    för 2 veckor sedan

    Nexer Recruit Göteborg, Sverige

    Har du flerårig erfarenhet från en ledande roll inom försäljning och är redo för en ny utmaning? · Det här kan vara en spännande möjlighet för dig · Bygglet är bolaget som erbjuder Sveriges populäraste projektverktyg för byggbranschen Vi är under tillväxt och stärker nu upp vår s ...

  • Planima

    Inbound Marketing Manager med resultat och kundvärde i fokus

    för 1 vecka sedan

    Planima Göteborg, Sverige

    Vill du vara med och driva tillväxtresan i ett proptechbolag som revolutionerar hur fastighetsbolag tar hand om sina byggnader? · Vi på Planima söker nu en Inbound Marketing Manager som vill vara med och lyfta vårt redan starka marknadsarbete till nya höjder · Planima utvecklar e ...

  • nShift

    Technical Consultant

    för 1 vecka sedan

    nShift Gothenburg, Sverige

    Job Description · About Us · nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over ...

  • Novacura

    Senior Systems Engineer

    för 1 vecka sedan

    Novacura Göteborg, Sverige

    About the Job · Working as a Senior Systems Engineer gives you the possibility to deliver high-quality solutions, ensuring the smooth operation of critical enterprise systems. In this role you are focusing on proactive monitoring, license administration, and system delivery. You ...

  • SiNIX

    The Future of Electricifation

    för 1 vecka sedan

    SiNIX Göteborg, Sverige

    Do you want to participate in creating a sustainable and emission free future? · We are looking for experienced development engineers to work within either power conversion, battery management or verification of the complete driveline for one of our customers. · SiNIX Electro is ...