- Actively manage on-going engagements with existing customers and PoC projects with prospects. This includes effective resources coordination and allocation, day-to-day management of activities, executive progress reviews, training, etc.
- Build a long-term relationship with counterparts and stakeholders on the customer side, based on trust, respect, technical appreciation and a tireless strive to improve user experience.
- Represent customer voice and advocate for customers with Product, Engineering and Marketing teams.
- Effectively and resolve any customer challenge related to our products or services to ensure continued customer loyalty.
- Provide customers with a deep understanding of the my client's product roadmap to maximize customer value and support upsell opportunities.
- Actively collaborate with Sales, Partner Management, Product, Data and Research, DevOps, Ops and Product teams.
Requirements
- Fluent in English and Swedish
- 2+ years of program or project management / CSM experience / service management in a fully remote environment
- 2+ years of Cyber Security experience in a SaaS environment
- Strong communication, critical thinking, time management, multi-tasking, matrix management, and multi-customer management skills necessary
- A strong background in cybersecurity
- Familiarity with Enterprise SoC operations - Preferred
- Understanding of the automotive market - Preferred
- French / German language proficiency - Preferred
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Beskrivning
My client, a series C hyper-growth Cyber Security scale-up working with leading brands within the Automotive industry is seeking a Technical Customer Success Manager/Sales Engineer to join their team.
This is a fully remote role within Sweden, however occasional travel across the Swedish region will be required. In terms of base salary, we are looking at €70,000 - €75,000 + Bonus (€15,000) and an excellent stock/equity package.
The Role
As a Technical Customer Success Manager/Sales Engineer, you will be responsible for effectively managing customer engagements end-to-end, from the preliminary engagements and discussions, through POC and POV, product deployment, technical on-boarding, on-going operations, scoping new opportunities and leading them to fruition.
The CSM is also responsible for maintaining and strengthening the relationship with counterparts and key stakeholders, identifying customer's pain points and devising a plan of action to address them.
Responsibilities
