- Two to five years of experience in a tech-driven customer service or digital communication role, preferably with experience outside of the travel/tourism industry.
- Demonstrated ability to manage complex projects and drive initiatives in a tech environment.
- Strong analytical skills and a track record of using data to inform decisions.
- Excellent communication skills and the ability to bridge various organizational functions.
- A commitment to innovation and continuous improvement in customer experience.
- Possesses innovative leadership qualities.
- Analytical and Strategic Proficiency: You excel in analyzing complex data and maintaining a broad vision, aligning detailed operations with overarching strategic goals. Your technical proficiency aids in data analysis and customer relationship management.
- Project Leadership and Management Skills: You are capable of managing multifaceted projects efficiently, meeting deadlines while leading initiatives and positively influencing stakeholders.
- Adaptive Communication and Collaboration: You thrive in dynamic environments, quickly adapting to evolving needs. You articulate complex ideas clearly and demonstrate strong collaborative skills, working effectively with both internal teams and external partners.
- Resilience and Detail Orientation: You show a strong dedication to thoroughness and accuracy in your tasks, displaying endurance and persistence to overcome challenges and achieve goals.
- A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
- Central office location in the City – We are located on Regeringsgatan in Stockholm, a stone's throw from public transport and lunch restaurants.
- Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
- Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident
-
Insurance Experience Specialist
för 1 vecka sedan
Hedvig Stockholm, Sverige DeltidService · Hedvig HQ Sthlm · Hybrid Remote · (Part time) Insurance Experience Specialist - Service · This is the perfect job if you are looking for a part-time income while studying, we are looking for a longterm solution, so most probably you have a few years left on your studie ...
-
Insurance Experience Specialist
för 1 vecka sedan
Hedvig Stockholm, Sverige DeltidHedvig is a mover and shaker in insurtech working tirelessly on changing an industry that is hard to love into something that is at least likable. And so far, we are doing pretty well. As one of the most loved insurance companies in Sweden (look it up on Trustpilot), we have prov ...
-
Customer Experience Specialist
för 1 vecka sedan
Etraveli Group Stockholm, SverigeEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, ...
-
Customer Experience Specialist
för 1 vecka sedan
Etraveli Group AB Stockholm, Sverige HeltidEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, ...
-
Customer Experience Specialist
för 1 vecka sedan
SAVR Stockholm, SverigeJoin our dynamic team as a Customer Experience Specialist , where your passion for service, keen interest in finance, and love for customer interaction will shine In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exc ...
-
Workplace Experience Specialist
för 1 vecka sedan
Netflix Services Sweden AB Stockholm, Sverige HeltidNetflix is one of the world's leading entertainment services with 270 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywh ...
-
Insurance Experience Specialist
för 1 vecka sedan
Hedvig Stockholm, SverigeService · Hedvig HQ Sthlm · Hybrid Remote · Insurance Experience Specialist · Apply for this job · Since you've landed on this page, you already know Hedvig is a mover and shaker in insurtech, and think you might have what it takes to join us. As the most loved insurance company ...
-
Insurance Experience Specialist
för 2 veckor sedan
Hedvig Stockholm, SverigeSince you've landed on this page, you already know Hedvig is a mover and shaker in insurtech, and think you might have what it takes to join us. As the most loved insurance company in Sweden, we've proved that it's possible to disrupt an entire industry with remarkable service, t ...
-
Customer Experience Specialist
för 2 veckor sedan
SAVR AB Stockholm, Sverige HeltidJoin our dynamic team as a Customer Experience Specialist , where your passion for service, keen interest in finance, and love for customer interaction will shine In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exc ...
-
Customer Experience Specialist
för 1 vecka sedan
Bannerflow AB Stockholm, Sverige HeltidWhy join us? · We live alongside our values of Passion, Collaboration and Challenge; with many events going on at Bannerflow such as Friday beers, padel tournaments, kick-ass inspiration webinars, health month and Level-up Hackathons, there's something for everyone. As a member o ...
-
Workplace Experience Specialist
för 1 dag sedan
Netflix Stockholm, Sverige HeltidNetflix is one of the world's leading entertainment services with 270 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywh ...
-
Finance Consultants
för 1 vecka sedan
People Experience AB Stockholm, SverigeOm People Experience - eller PX som vi lystrar till ;-) · People Experience är en personlig, innovativ och högst engagerad boutiquebyrå med enorm passion för att hjälpa kunder, konsulter och kandidater att nå tillväxt och framgång genom rätt matchning inom det område där vår erfa ...
-
Spontanansökan för kommande rekryteringar inom Finance
för 1 vecka sedan
People Experience AB Stockholm, SverigeOm People Experience - eller PX som vi lystrar till ;-) · People Experience är en personlig, innovativ och högst engagerad boutiquebyrå med enorm passion för att hjälpa kunder, konsulter och kandidater att nå tillväxt och framgång genom rätt matchning inom det område där vår erfa ...
-
Spontanansökan för kommande rekryteringar inom HR/People
för 1 vecka sedan
People Experience AB Stockholm, SverigeOm People Experience -eller PX som vi lystrar till ;-) · People Experience är en personlig, innovativ och högst engagerad boutiquebyrå med enorm passion för att hjälpa kunder, konsulter och kandidater att nå tillväxt och framgång genom rätt matchning inom det område där vår erfa ...
-
Interim Comp amp Ben specialist till kund
för 1 vecka sedan
People Experience AB Stockholm, SverigeOm uppdraget och dig vi sker · Till vr spnnande och mycket vlkndakund sker vi en Compensation and Benefits specialist p mellanniv med ca 57 r erfarenhet. Detta r ett konsultuppdrag p heltidsom startar i maj mnad och strcker sig ret ut. · Du kommer arbeta i centrala Stockholm i ...
-
People Consultants
för 1 vecka sedan
People Experience AB Stockholm, SverigeOm People Experience - eller PX som vi lystrar till ;-) · People Experience är en personlig, innovativ och högst engagerad boutiquebyrå med enorm passion för att hjälpa kunder, konsulter och kandidater att nå tillväxt och framgång genom rätt matchning inom det område där vår erf ...
-
Payroll Consultants
för 1 vecka sedan
People Experience AB Stockholm, SverigeOm People Experience - eller PX som vi lystrar till ;-) · People Experience är en personlig, innovativ och högst engagerad boutiquebyrå med enorm passion för att hjälpa kunder, konsulter och kandidater att nå tillväxt och framgång genom rätt matchning inom det område där vår erf ...
-
Frontendutvecklare med erfarenhet av React
för 1 vecka sedan
Knowit Stockholm, SverigeFrontendutvecklare med erfarenhet av React & NextJS · Letar du efter en arbetsplats där du får möjlighet att specialisera dig inom webb och e-commerce? Vi söker dig som vill vara med och bidra i våra utvecklingsteam - välkommen till Knowit Experience · Letar du efter en arbetsp ...
-
QA Manager hos Experience
för 1 vecka sedan
Knowit Stockholm, SverigeQA till Knowit Experience · Du brinner för QA och tänker i nya banor. Du vill utveckla QA-arbetet och jobba med några av Sveriges och Europas största verksamheter – det får du göra hos oss på Knowit Experience · Du brinner för QA och tänker i nya banor. För dig är det självklart ...
-
Underkonsult - Piscer Associates
för 1 vecka sedan
Piscer AB Stockholm, SverigeConnecta med oss och bli partnerkonsult. Vi publicerar löpande konsultuppdrag för underkonsulter inom flera områden. · Konsult: Gör dig sökbar i vår databas och ta emot alla våra uppdrag via mail, genom att ansöka till oss på här annonsen "Underkonsult - Piscer Associates" · Ko ...
Customer Experience Specialist - Stockholm, Sverige - Etraveli AB
Beskrivning
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
About your new team
Join our new Customer Experience (CX) team to play a pivotal role in reshaping how customers interact with our digital platforms. As a Customer Experience Specialist reporting to the Customer Experience Manager, you will use your expertise in customer service and/or digital communication to enhance our customer journey and drive innovative solutions
You will be joining a team that is in the process of being restructured to enhance our customer experience capabilities at ETG. Our team is involved in various strategic initiatives and is responsible for optimizing communication across multiple channels. We collaborate closely with teams like CX Insights, Customer Support Insights, and Business Intelligence to leverage a data-driven approach for improving customer satisfaction. Our initiatives will directly enhance the digital experience for our customers, streamline internal processes, and contribute to our strategic goals. You persist until successful implementation is achieved.
Requirements
Desired Traits:
To succeed as a Customer Experience Specialist in our evolving team, we are looking for individuals who embody some of the following characteristics:
At Etraveli Group, we understand that every candidate brings their unique blend of skills and experiences, and it's rare for someone to tick every box on our list of desired traits and requirements. We believe in the value of diverse perspectives and the potential for growth, innovation, and adaptation that every individual can bring to our team. If you're excited about this role but concerned that you don't meet every single criterion, we encourage you to apply anyway.
Benefits
Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.
We also offer: