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Insurance Experience Specialist - Stockholm, Sverige - Hedvig
Beskrivning
Since you've landed on this page, you already know Hedvig is a mover and shaker in insurtech, and think you might have what it takes to join us. As the most loved insurance company in Sweden, we've proved that it's possible to disrupt an entire industry with remarkable service, technology, and people's best interest at heart. Yet we're only at the beginning of our journey.
We've been working hard since the very beginning to change an industry that is hard to love – to something at least likable. At Hedvig, we believe the only way to do so is to work with loveable people.
What about the role?
• As Insurance Experience Specialist, we are the heart of Hedvig's business model – how often does someone contact their insurance company after an incident and end up with a smile on their face? That's what's Hedvig is all about.
• We're responsible for creating that remarkable insurance experience that turns hassle into happiness and makes everyday life way nicer.
• Your primary mission will be to handle questions and claims for new and existing members with our very own Hedvig twist. We help with everything from signing up to troubleshooting the app to managing claims.
• When you're not handling claims, you're initiating and working on member-centered projects on new ways to amaze and daze our members.
What about you?
• To thrive in our team, you have to share our ambition to reinvent the customer experience and love to walk that extra mile to make people happy.
• Preferably you have previous experience from a customer facing role within insurance.
• You are a confident communicator with a "can-do" attitude and aptitude for solving tricky problems in new and creative ways.
• You know how to push ideas to the next level to add that extra that makes a difference to the customers.
• You are a self-motivated team player who enjoys juggling multiple things at once in a fast paced environment.
• You are fluent in Swedish and English.
Those are not hard requirements If you have a different profile but you see that you have relevant skills and you think you can do a remarkable job, apply and share with us your motivation on why we should meet you.
What about us?
As part of the Hedvig team, you quickly notice that "general truths" are not accepted without being questioned. We're an enthusiastic group of people who love to challenge each other to find the best way forward. We don't care who says something; we care about what's being said. We put a lot of effort into building a trusting culture where freedom, collective thinking, and individual ownership have center stage. We're not perfect–far from it – but we talk about and learn from our mistakes and imperfections to improve continuously. And we have a lot of fun along the way As individuals, as a team, and as a company.
Come join the Hedvig team, including all our very loved office pups, in newly renovated offices in central Stockholm.
Användare av yrket Insurance Experience Specialist i Stockholm
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Jayaraman M
Senior Information security engineer