- Troubleshooting and resolving complex incidents from start to end, regarding Telia ACE software, related platform network systems as well as customer target environment
- Participate in coordination role, ACE support is open 7.30 until 18.00, some days start early, other end later
- Customer communication and guidance
- Participate in 24/7 on-call duty every 4-5 weeks
- Problem solving oriented
- Service minded
- Self-driven and able to work independently as well as in a group of people
- Good communication in both Swedish and English is a must
- University degree in IT-technologies (or similar experience)
- Cloud engineering understanding - Amazon, Google, Azure, Docker etc.
- Understanding of routing, firewalls, network protocols
- Understanding of web application technologies and protocols like web-RTC
- Digital forensics tools, experience with endpoint and network logs
- Customer service
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Senior Support Engineer - Uppsala, Sverige - Telia Company
Beskrivning
Do you want to be part of a support team and deliver a market leading customer service as an expert in our contact center platform? Then maybe the role as Senior Support Engineer in our team could be of interest to you. Our mission is to help Telia's corporate customers to create the best customer meetings possible. We do this by developing a market leading communication solution based on high-end technology. We strive to always be in the forefront of the technology and embrace new ways of working.
Ready to make better happen?
I am Patricia Kjällman, and I lead a team that supports the contact center platform Telia ACE. As part of our support team, you will help our customers to solve their support errands.
The role includes, but is not limited to:
Is this you?
We think that you have a passion for technology and helping others. You are the most satisfied when you have solved a tricky problem and managed to help a customer quickly and smoothly.
Your personal competencies:
Your Experience:
Telia is more than a workplace
With us you will learn from skilled colleagues across international borders, joining a team that makes each other stronger and the world better by solving challenges. We are proud of our friendly atmosphere where people are excited about their work. We thrive on our diversity and ambition to deliver great products and extraordinary experiences for our customers. In a world where choices are endless, if you want to make a real impact, this is a place where you belong.
What happens next?
If you fancy joining my team, do not hesitate to apply If you want to know more about the job, you are welcome to contact me at or call me
Var också beredd att tala svenska, i den här positionen är det en väsentlig kunskap.
We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Application deadline is During the process, required background controls will be performed.
Welcome to Telia – Join us and make better happen
