- Provide superior customer service to meet on-site client's expectations
- Conduct daily walkthroughs to ensure clean and organized office
- Schedule and manage repairs and maintenance swiftly and track to completion
- Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors' works)
- Assist in the procurement of vendors and services as required
- Conduct regular audits to ensure safety procedures on site are in place and working
- Assist in carrying out safety procedures when needed
- Assist in the implementation of Industry Best Practice operations
- Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
- Maintain premises in neat and good working condition
- Manage the Corrigo Helpdesk platform by creating, receiving work requests, assigning work orders and following up requests to completion
- Provide support with annual audits (Ecometrica, JCAP, Green & Productive)
- Update regularly the Client Compliance & EHS pages relating to your region with annual maintenance reports and statutory documentations
- Achieve Key Performance Indicators and Service Level Agreement targets
- Be flexible in approach and cover key tasks for the FM and FA on site as required (with hands on support for post, greeting visitors and assisting with answering any switchboard calls if needed)
- Seek ways to constantly reduce costs and improve operational standards and service excellence
- Assist in the implementation and management of property risk management program
- Support the implementation and monitoring of disaster recovering and business continuity plans
- Follow established escalation procedures and incident reporting procedures
- Adhere to JLL's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies
- Actively support an environment of teamwork, cooperation, performance excellence, and personal success
- Ensure to instill a culture in the team that match our 'I am JLL' core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
- Show ability to manage conflict and conflicting priorities
- Demonstrate ability to work with vendors to deliver efficient services
- Demonstrates proactive & professional approach to customer service
- Have a customer-oriented attitude
- Prior experience in facilities, property management, hospitality or related field (preferred)
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
- Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
- The ability to effectively deal with stressful situations
- The ability to work autonomously
- Speak fluent English and French
- Self-motivated; confident & energetic
- Flexible – able to adapt to rapidly changing situations
- Goal-oriented – able to focus on meeting all performance targets
- A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)
- Firm First mind-set
- Able to cooperate and work well with others to meet targets
- Support the team effectively as and when needed
- Proven ability to commit to flawless execution while complying with firm's procedures and standards
- Proven ability to manage multiple and complex operational matters on a daily basis
- Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
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Facilities Coordinator - Stockholm, Sverige - JLL
Beskrivning
What this job involves
Client/Stakeholder Management
Health & Safety Management
Site Operations Management
oMaintain duplicate office keys in good order
oProvide support for regular reporting packages
Risk Management
Relationship Management
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
You also need to be:
Critical Competencies for Success
Project Management & Organizational Skills
Location:
On-site –Stockholm, SWEJob Tags:
HiringIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
