Chris O' Leary

Versatile and results-driven IT professional with over 9 years’ experience delivering high-quality

end-user support and enterprise IT services. Skilled in managing both on-premises and cloud

technologies, with strong expertise in Microsoft 365, Azure, SCCM, Workspace One, and

ServiceNow. Experienced in administration of enterprise platforms including Exchange, Teams,

and Active Directory, alongside mobile device management and Windows deployments.

Proven track record of leading IT initiatives such as large-scale OS migrations, collaboration

platform rollouts, and modern workplace solutions. Combines technical depth with strong

communication skills, ensuring effective service delivery and user satisfaction across diverse environments.

April 2015 – March 2024

End User Client Services Engineer, VMware International

Maintaining the IT Infrastructure, including installing, diagnosing, repairing, maintaining and

upgrading all local laptops/printers and assisting remote teams in maintaining local servers,

network and telecoms equipment to ensure optimal performance.

Involved in crossing over in different functional areas such as sourcing and procurement and

ensuring IT requirements are met in these relevant spaces from a pricing and a service aspect

July 2025 – Present

End User Client Services Engineer, Carnival UK

Providing on-site technical leadership at the IT Techbar, acting as the first point of contact for

colleagues with IT issues. Overseeing daily support operations, coordinating with other IT teams,

and ensuring timely resolution of incidents while maintaining a positive user experience.

2014 - 2015

FETAC Level 5, Cloud Computing, St. John's Central College

Grade: Merit