- Provide comprehensive technical support for Hiab's product range
- Being the Hiab 'Train a Trainer' for all Hiab products
- Continuous development of training & technical support aids such as Engineers interactive information
- Discussing product issues via telephone and assisting engineers with on-site troubleshooting, as well as technical assistance & support on delicate matters to provide solutions and assure customer satisfaction & protect future sales
- Reviewing & advising the service team with high cost quotations & dispute queries
- Reporting product faults and issues using C-Case, and liaising with factory personnel
- Space password management & yearly password renewal & distribution
- Handle and resolve customer disputes
- Provide FLU support in technical advise such as Warranty guidance and quotation accuracy
- Provide support and guidance to 3rd parties such as installers and body builders on correct ways of installing our equipment
- Support digitalisation of the product offering
- Downloading and reporting upon SAC file information as and when required.
- Hold a hydraulics qualification (desirable)
- Have a sound knowledge of mobile hydraulics and ideally variable pumps and electrical control systems
- Ideally Possess a Lorry Loader crane Operators license.
- Have demonstrable experience of providing excellent customer service within a crane, lorry loader crane or hydraulics industry
- SAP system knowledge would be preferable but is not essential.
- Possess good IT skills, including Google, MS Office, Outlook and C-office (C-Service)
- Have excellent written and verbal communication skills (English)
- Be confident and comfortable interfacing with other departments and stakeholders
- Be self-motivated, capable of working under pressure, and able to operate with minimal supervision
- Be a good team player and flexible with regards to tasks performed.
Technical Support Specialist - Södertälje, Sverige - Hiab
Beskrivning
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team.
The primary responsibility of this role is to provide live/real-time technical support for Hiab/Loglift-Jonsered equipment to internal teams, external partners, 3rd-party collaborators and end-users.
The location of this position is Sodertalje, Sweden and travel may be required on occasion to other sites.
Main tasks and responsibilities
What you'll need to succeed
Education:
Working experience:
Competence and skills:
You will be part of
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.