Services Agent Leasing - Malmo, Skåne County

Full Time/Part Time · Full Time · Who We Are · At Ikano Bank, we believe work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-te ...

Jobbbeskrivning

Full Time/Part Time
Full Time

Who We Are
At Ikano Bank, we believe work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-term success of the Bank. Guided by our Swedish heritage and values: common sense and simplicity, working together and daring to be different, we keep things straightforward and down-to-earth. If you like the idea of being part of a team that works hard, enjoys solving challenges together and dares to do things a little differently, you will feel right at home here.

Working in Commercial B2B means shaping great experiences for Ikano Bank's customers by creating and improving products and services that make a difference. It's about being innovative, responsive, and dedicated to delivering value, all while ensuring we stay profitable and compliant. You will have the opportunity to make a real impact on how businesses grow and succeed.

Purpose of the Job
Here is your chance to work with a strong brand in a workplace characterized by team spirit, responsibility and drive You will be part of a committed support team focused on delivering first-class service to our corporate customers.

We currently have 2 temporary positions available for the duration of 18 months due the Commercial B2B Transformation. Ikano Bank is on an exciting transformation journey to develop our working methods and solutions. Our vision is to create user-friendly digital opportunities for the many people by unleashing the potential of our employees and partners. In this temporary role you will be working as Services Agent with either Leasing or Factoring support at our offices in Hyllie, Malmö. We are looking to fill these positions at the earliest opportunity.

Your role will be responsible for making credit decisions on companies based on financial key figures and balance sheet analysis. To serve as the main contact for B2B customers, provide ongoing support and build strong relationships with business clients, resolving their queries, offering expert guidance on financial products, and acting as a crucial liaison between the client and the bank to ensure client satisfaction, retention, and growth.

Responsibilities of the Job
- Perform credit assessments of companies based on financial statements and market data

• Handle phone calls, emails, incoming contracts, supplier invoices, and contract-related documents
• Maintain continuous communication with customers and colleagues, playing a key role in collaborating with other departments within the bank
• Provide support for all inquiries from commercial teams, client, customers, and support departments
• Gather, analyze, and manage information about corporate customers in compliance with AML/KYC regulations
• Ensure compliance with GDPR requirements

Education Level
Bachelor's Degree

Experience/Demonstrated Competencies
- Relevant business education

• Proven experience working in a financial company, preferably B2B
• Computer and MS Office knowledge, and ability to learn new systems quickly
• Comfortably handling calls, email, processes and documentation in both Swedish and English

Language Competencies
Knowledge required
- Proven knowledge of Customer service in B2B environments

• Strong Communication skills (phone, email and in-person)
• Experience with customer due diligence (KYC) and identifying beneficial owners
• Proven knowledge and understanding of the Leasing Business
• Demonstrated experience in managing customer and supplier ledger account

Capabilities for this job
- Passion for collaborating effectively with colleagues and customers, fostering a supportive and positive team environment to achieve shared business goals

• Demonstrates the ability to give and receive feedback in a respectful manner, fostering continuous improvement and growth for both individuals and the team
• Ability to work in a values-based culture using common sense and simplicity
• Embraces innovation and creativity; willing to challenge the status quo and introduce new ideas that improve processes and outcomes.
• Ability to work independently and as part of a team
• Quick adaptability in dynamic work environments
• Strong interpersonal skills and relationship-building ability
• Self-leading; managing plans, executing, and follow-up

What motivates you?
- Enjoy challenges and working in an ever-changing fast-paced environment.

• Passion for details but can see "the bigger picture"
• Motivated to share knowledge with team members and clients
• Motivated by helping customers

Ready to apply?
If this sounds like your kind of workplace, we would love to hear from you. You do not have to tick every single box. What matters most is your drive, your ideas and your willingness to grow with us. Our application process is simple. Just click on the Apply Button and we will get in touch with you soon. Apply today and let us build something different together. You want to know more about Ikano Bank? Check out our videos about culture, social/corporate responsibility and everyday working at the bank. For any questions, feel free to contact us at

Salary (per annum)
According to the market

Ikano Bank Benefits
Annual Social Day for all Employees

Favorable Conditions for Ikano Bank Products

Applications Close Date
20 Feb 2026