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    Support Engineer - Stockholm, Sverige - Dstny

    Dstny
    Dstny Stockholm, Sverige

    för 1 vecka sedan

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    Beskrivning

    We are looking for a passionate support engineer to help us expand our industry-leading communications and collaboration solution. You will have the opportunity to be the bridge between R&D and the customer, working closely with both.

    Dstny is the largest European-based cloud communications software provider offering Unified Communications-as-a-Service (UCaaS) and Fixed Mobile Convergence (FMC) platforms to Service Providers throughout Europe, Asia, and Africa. With market shares exceeding 60%, this business has changed the communications market landscape in the Nordics by enabling the migration from on-premises PBX to mobile-first UCaaS working in partnerships with some of the world's most forward - thinking Service Providers such as Telia, Tele2, and Hi3G.

    What you'll do:

    • Troubleshooting If you like puzzles and have a need to solve a problem, support is where you want to be.
    • Follow the support workflow maintaining frequent contact with the customer:
      • Analyze ticket
      • Understand the problem
      • Reproduce problem
      • Find workaround or report to R&D for resolution
      • Verify and deliver the solution
    • Develop and improve our ways of working
    • Installation and verification of SW.
    • Testing of SW

    Who you are

    We are looking for you, who is a team player with great collaboration and communication skills. You have the ability to find great solutions through collaboration with different teams. You are self-driven and engaged with a will to encourage people as well as resilient and result-driven with a persuasive, flexible, and passionate personality.

    To be a good fit for this position we see that you also have:

    • A university degree in computer science with 3 years of experience within Telecommunication, either from an operator or a service provider
    • You are good at communication and able to work with customers
    • Previous knowledge of the Telepo platform is a plus
    • Fluent in English. Other languages are a plus
    • Experience working in an agile development environment
    • JIRA competence
    • Good understanding of:
      • Linux
      • VoIP
      • SIP
      • Databases
      • IT infrastructure with firewalls, DNS, NTP, routing, certificates etc.
      • Tools such as WireShark, Putty, SSH

    What you gain from working at Dstny :

    • A world-class company with a talented team of dedicated Support resources
    • Opportunities to learn new and exciting technologies
    • Flexible work environment
    • Internationally diverse company with good blend of cultures and people
    • Competitive salary and benefits
    • Collective Agreement
    • Wellness stipend (e.g. gym membership)
    • Lunch subsidy
    • An environment in which growth and development are central and which also opens up a lot of possibilities for you
    • A pleasant working atmosphere
    • A hybrid work environment
    • With our iCORE principles, we distinguish ourselves from other employers:
      • Innovation: I innovate to stay ahead
      • Commitment: I'm committed from start to finish
      • Obsession for CX: I'm obsessed with customer experience
      • Respect: I have respect for everyone's rhythm, values, and talents
      • Empower: I empower the people around me
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