- Responsibility for configuring, and developing new functions within the ServiceNow platform
- Assist in M365 platform support and ways of working
- Collaborate with Vendors, ITSMs and Business stakeholders to align Service/System development with established roadmaps.
- Facilitate knowledge-sharing initiatives, including training sessions.
- Regularly generate KPI reports, analyze trends, and recommend strategic actions.
- Act as a project resource in development projects, serving as a subject matter expert.
- Contribute to the ITIL processes and supporting upgrades.
- Propose improvements to increase efficiency, working closely with the IT Service Manager and Head of Service Desk.
- Be responsible for key system documentation, such as guides and contribute to policy and process documentation
- Act as a third line support for ServiceNow and M365
- Record relevant data in the ITSM Tool
System Specialist with focus on ServiceNow – Stockholm, Sweden - Scandic Hotels
Beskrivning
Job Description
Are you passionate about making a difference and be able to make a change? Do you have a deep understanding of ServiceNow and the ability to drive innovation in a dynamic environment? If so, we invite you to be a key player in our journey towards transforming the Team Member Experience. This is an exciting role with a lot of flexibility and varied work in a fast-paced, collaborative, and friendly environment.
Scandic is at the forefront of hospitality, and our commitment to providing a seamless and efficient Team Member Journey led us to establish the Team Member Journey team, which is a new and growing team. We are expanding and investing in strengthening our support capabilities, with a particular focus on leveraging ServiceNow as a strategic platform for Scandic Hotels.
As our ServiceNow System Specialist, you will play a key role in the development of several new initiatives within the ServiceNow platform. We see great potential in leveraging these tools further at Scandic Hotels Group, to enhance our support capabilities, to further enable collaboration and elevating the overall Team Member Experience.
Main Activities: