- In collaboration with the field application scientist, provide advanced customer applications support to business development managers and customers, including Olink kit and core labs
- Provide technical support, troubleshooting related to user technical skill, instrument operation, and data analysis
- Actively collaborate with different departments of the company to find the best solution to queries and issues from Olink customers
- Ensure that customers receive the best possible support and service via e.g. telephone conferences, and e-mail
- Communicating courteously with customers by telephone, email, letter and keep accurate records of discussions and/or correspondence with customers
- Provide high quality internal support for analysis service teams
- Responsible for Olink support mailbox
- Make suggestions for improvements of product and internal process based on customer feedback
- Handle customer complaints, provide appropriate solutions and alternatives in a timely manner
- In charge updating all external cases and solution in SFDC
- Travel ~10-20% globally
- Degree in Molecular Biology/related field or equivalent experience
- Strong experience in hands on work with laboratory instruments such as pipetting robots, systems for automatization of workflow and PCR instruments etc.
- Excellent knowledge in proteomics and biomarker discovery
- Previous knowledge and experience with next gene sequencing and Olink technology is a plus
- Proven experience of previous service-minded customer facing work
- Excellent written and verbal communication skills in English. Any additional language is a plus
- You are comfortable with taking initiative and you can multitask and set priorities for different projects
Technical Support Scientist, US - Uppsala, Sverige - Olink
Beskrivning
Who we are
Olink Proteomics is a rapidly growing life science company committed to advancing the understanding of human diseases through proteomics. We are dedicated to innovation, quality, rigor and transparency, providing outstanding solutions and support for human protein biomarker discovery.
The vital role of proteins in understanding human biology has been recognized for many decades, but technological limitations severely restricted the comprehensive investigation of the huge number of proteins that could be important in different biological processes and diseases. With Olink, scientists can now simultaneously measure thousands of human proteins using just a few μL of blood sample, with highly specific, thoroughly validated assays that cover a very wide dynamic range (fg/mL to μg/mL).
In a few years, Olink has grown rapidly from a small, Sweden-based company offering assays for a few hundred proteins, to a NASDAQ-listed organization with a strong global presence, a broad portfolio of flexible protein biomarker solutions and library of high quality, thoroughly validated assays that covers ~3000 proteins.
For more information about Olink, please visit
Position Description
The Scientific Support Team consists of a strong core team spread globally. We have an exciting and extremely important position that combines customer facing activities with various internal collaborations to meet our goal of maintaining Olink's high customer satisfaction. The team is now growing and we are looking for a new key member for this exciting opportunity in the company.
We believe that a successful Technical Support Scientist at Olink enjoys working in a dynamic environment with strong customer focus. You enjoy facing new challenges and solving complex problems, both independently and in collaboration with your team members.
This role will be remote but preferably based on the West Coast, US.
Primary Responsibilities
Qualifications/Skills