- Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network infrastructure.
- Responsibility for Incident Management, Problem Management, Monitoring Response and Reporting/Metrics.
- 24/7 responsibility for network (voice and data) availability.
- Build, develop, and lead local and remote team of technical network team resources.
- Proactive communication on network health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
- Build, develop, and lead problem management process to ensure long-term network performance and stability.
- Define processes and controls providing on-call support.
- Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.
- Drive a continuous improvement environment.
- Provide expert root cause and corrective action leadership to resolve all operational issues found across network infrastructure and hardware platforms.
- Implement process improvement by empowering peer departments with procedures and toolsets to best support the business. Facilitate change management, incident management and notifications as well as root cause analysis.
- Provide senior management with detailed reviews and reports of service disruptions, metrics, and launch plans.
- Participate in design and production deployment of new networking solutions or updates to existing environments.
Manager, Global Network Services - Sundbyberg, Sverige - Xylem
Xylem
Sundbyberg, Sverige
Hittade i: Talent SE C2 - för 4 dagar sedan
