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    Field Service Technician - Gothenburg, Sverige - Diebold Nixdorf

    Diebold Nixdorf
    Diebold Nixdorf Gothenburg, Sverige

    för 1 vecka sedan

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    Heltid
    Beskrivning

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

    Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the World's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. We are seeking a Field Service Technician.

    Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

    Locations:

  • Linköping
  • Örebro
  • Gothenburg
  • Kristianstad

    • Responsibilities

  • Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
  • Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
  • Performs hardware repairs on a component level.
  • Cleans and adjusts mechanical components.
  • Configures and installs applicable software.
  • Preventive Maintenance: Performs routine checks according to documented procedures.
  • Refills consumables as directed.
  • IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
  • Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
  • Also performs the following: Process Tasks: Receives incident briefings and orders from the dispatch function.
  • Updates the dispatch function on all unforeseen issues.
  • Provides detailed briefings on all performed activities.
  • Proactively informs customers about status, progress and outcomes.
  • Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.
  • Actively uses corporate tools and processes for knowledge sharing and information gathering.

    • Required Qualifications

  • Professional education or equivalent work experience in IT- or mechatronic/electronic-related profession.
  • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
  • Good written and verbal communication skills both in Swedish and English.
  • Driver's license and driving record that satisfies DN's fleet requirements.
  • Product knowledge of relevant (Banking, Retail and/or Electric Vehicle Charging) industry and basic ITIL skills preferred.

    • #LI-VB1 #LI-Remote

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