Merve Agarak

8 years of experience in a history of working in the automotive, online delivery, banking and telecommunication industries. Experienced with agile software development methodology as a Certified Scrum Master and a Product Owner. Played important roles in different phases of the software development lifecycle, including as a Business Analyst.

Facilitated the agile rituals and applied them in a SAFe structure through different time zones with multiple teams in a transparent approach. Held a product ownership role for managing the product backlog, prioritizing features, and collaborating with cross-functional teams to deliver high-quality software solutions. Worked closely with stakeholders to identify and analyze their needs and translate them into technical requirements. Closely collaborated with team members, technologists, managers and third parties to define solutions, drive progress, and address problems while emphasizing effective communication and collaboration. 

A good team player with a diverse skill set and experience. Strong research professional with a Master of Science, focused on Engineering Management.

Consultant Engineer 2023.04 to current

Segula Technologies, Göteborg

Scrum Master and Product Owner of the in-house MRP Project.

• Creating and maintaining the product backlog while working closely with 4 teams.
• Guiding the cross-functional teams on how to be transparent and collaborative in different ways.

Scrum Master 2022.03 to 2023.04

Mercedes-Benz, Istanbul

Project STS-Sales Transaction System based in Singapore. Facilitating the agile rituals and making sure those are applied in a SAFe environment through 3 different time zones (Singapore, India, Turkey).
E/M/H-Rollout Machine based in Germany. Scrum Master of the 2 teams responsible for the European Entry/Mid/ High-level market roll-out via the Mercedes-Benz Online Store software solution.

• Coaching Product Owner for the Release and Product Backlog Management.
• Guiding Technical Leads to create self-organization and cross-functionality teams.
• Leading the teams to remove impediments and helping collaborate with other teams for dependency queries
• Helping the teams visualize their performance and processes by agile metrics

Scrum Master 2021.06 to 2022.03

Getir, Istanbul

• Helping 3 scrum teams deliver the highest quality mobile application.
• Facilitating the agile rituals (scrum events, workshops) and making sure those are applied in an agile mindset.
• Coaching Product Manager and Business Analyst for Product Backlog Management.
• Guiding Engineering Manager to create self-organization and cross-functionality teams.
• Leading the teams to remove bottlenecks to reach the product and sprint goal.
• Helping the teams visualize their performance and processes.

Senior Business Analyst-Product Owner 2018.04 to 2021.06

Turk Ekonomi Bankasi (BNP Paribas in Turkey), Istanbul

• Making technical and functional analyses, project documentation, and reporting.
• Performing functional tests, and coordinating user acceptance tests on behalf of end-to-end customer acquisition flow that includes: KYC (Know Your Customer) and Remote-KYC processes, TRNC versus Turkey customer isolation. o Individual and corporate customer review processes, Firco Trust customer screening.
• Within the scope of Agile methodology.
  o Keeping all parties (business units and development team) on track and informed. o Organizing and facilitating scrum events, managing, and prioritizing the PBIs
  o Investigating and correcting or escalating project problems.

IT Application Operation Specialist 2016.04 to 2018.04

Turk Telekom, Istanbul

• Ensuring CRM Applications (Siebel CC, CM, SFA, and MNP (Mobile Number Portability)) and service availability directly serve internal/external customers with 2nd service level agreements.
• Performing daily administration activities of Siebel and MNP.
• Improving these applications’ performance with sizing and resource management.
• Detecting incidents and targeting to correct support resources to resolve the incidents.
• Identifying and resolving root causes of any significant or recurring incidents abruptly.
• Managing customer complaints and assuring the satisfaction of internal/external customers with the quality of service.
• Working together with vendors to get proper support according to maintenance/support contracts.

Software Engineer 2015.04 to 2016.01

SISTEK Software & Consultancy, Istanbul

• Designing and developing Web Applications; IOSIS-SOS (Service Automation System) and IOSIS-STORAGE (Storage Management System) with HTML5, CSS, Hibernate, WebLogic, Java, Java Swing, JSF, PL/SQL.
• Working together with customers to provide support according to maintenance and support contracts.

Master of Science: Industrial Engineering, Engineering Management

Istanbul Technical University - Istanbul

Thesis: Modeling of the balanced scorecard with the Bayesian network approach: A case study in the finance sector

Erasmus: Computer Engineering

Technical University of Cluj-Napoca - Cluj-Napoca

Bachelor of Science: Electrical & Electronics Engineering

Eskisehir Osmangazi University - Eskisehir